FREQUENTLY ASKED QUESTIONS
we are using stripe which is worldwide acceptable mode of payment for international orders.
When your package leaves our warehouse, an email with the tracking number is generated and sent to you. If you do not see this, please check your spam or junk folder.Normally you get the tracking id once your package leaves our warehouse.
Yes, Top Score accepts international orders and ships worldwide and can easily ship most available items to our customers.
Absolutely.We have (ESET SSL FILTER CA) a secure lock system to ensure the complete security of our customers from all aspects.We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.All information you provide to us is stored on our secure servers behind firewalls.Any payment transactions will be encrypted using SSL technology.
There are several reasons why your credit card was denied through the purchase process and we can likely work through this with you easily. If the billing address, expiration date or security code do not match exactly to what your bank has on file, our processing system will deny the charge. Additionally, if your bank has a limit on the dollar figure that you can spend in a day and you are making a large purchase, this could be another reason for the denied charge. Please get in touch with one of our Sales Representatives by contacting email@example.com.
Shipping times vary depending on the country we are shipping to.Normally we depatch parcel within 7 to 10 days from our warehouse for international deliveries and we provide tracking id and we send parcels with well reputed shipping companies like DHL,FEDEX,UPS.These companies have the fastest delivery system in the world. Once the item arrives in the destination country it ships the parcel as normal procedures.
We have shipping and delivery with FEDEX,DHL,UPS,EMS,DPEX,DPD AND SKYNET.The contents of your order and your dellivery address will determine which delivery service you will be offered.We share Tracking number immediately with customer once order despatched from our end.
English is the international language and almost everyone knows english.If our respected buyers are not familiar with English language no need to worry.Google translator has solved all problems related to the language.We can chat with google translate regarding any matter.
If you change your mind, act quickly! We turn around and process orders extremely quickly.Orders can be modified or cancelled only when their status is labeled “Order Received”.Once an order has a status of “Order Processed” it cannot be cancelled or modified as the order has been processed by our warehouse and is in the queue to be shipped out.